Struggle to get answers, was not under Debt Review

I received a letter from Consumer Friend, stating that I am in breach of my Debt Review agreement.<br> I phoned them to try and explain that I am not under Debt Review bus was transferred from pillar to post and the persons could just not assist me, probably not competent enough.<br> Various e-mails was sent to them and I do have delivery and read reports and to gate they never answered one of my e-mail correspondences to their offices.<br> I would like to understand how do you run a business if your staff is not competent to answer simple requests.<br> <br>