STEARLING WORK: KEVERSHNEE REDDY AT CONSUMER FRIEND

Follow up to my post from my review on Debtbusters. After a ********** interaction (or not) with Debtbusters and their failure to fulfill the stipulations in our contract, I contacted Drex (Consumer Friend) for assistance. What a pleasure to deal with people who actually do care about resolving your issues. After a false start or two, I was contacted by a Kevershnee Reddy, who did a sterling job in assisting me instead of Debtbusters. The email below shows how to do your job professionally.

Thank you Consumer Friend.

Good day Mr Morrow, Please note that we (Consumer Friend) administers debt review accounts on behalf of Woolworths. The Hyphen statement from your debt counsellor is not the actual balance. When the balance ran out on your debt counsellor’s side, the onus was on them to confirm with us if the account was indeed paid up. A pre-termination notice was sent to the debt counsellor 2 weeks before termination to which we did not receive a response therefore we proceeded with termination. Our statement reflects a lower balance as the interest was restructured to 1.83% as per the debt review court order. Once an account is terminated, the restructured obligations no longer applies, and the account reverts to contractual obligations therefore the balance from MBD is considerably higher. We’ve since received feedback from Woolworths to reinstate the account under debt review and file closure with MBD is in process. The balance as per our attached statement is your correct balance. We trust that you find the above in order. Kind regards Kevershnee Reddy