JR
Jessie R

1 reviews | Active since Mar 2015

30 Mar 2015, 15:05

Statement

After almost a month delay in sending the requested information (original mail sent on 4 March 2015) - I finally got a reply and supposed statement for my Sanlam loan today. <br> <br> Only to discover that it is for someone else's RCS loan account. <br> <br> I am horrified that I was sent someone else's statement. So much for confidentiality, professionalism and privacy.<br> <br> I want my statement TODAY and I WILL be reporting your company to the NCR for unprofessional conduct. <br> <br> I also want assurances that my statement was NOT sent out to the incorrect person and that my PERSONAL information is still PRIVATE.

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Replies (1)
Consumer Friend
Consumer Friend's reply29 May 2015, 10:19
Official
Hello JessieRubina,

We do apologise for this.

This has been resolved, and it will not happen again.

Best Regards
Consumer Friend

Best regards,