JR
Jessie R
1 reviews | Active since Mar 2015
30 Mar 2015, 15:05
Statement
After almost a month delay in sending the requested information (original mail sent on 4 March 2015) - I finally got a reply and supposed statement for my Sanlam loan today. <br> <br> Only to discover that it is for someone else's RCS loan account. <br> <br> I am horrified that I was sent someone else's statement. So much for confidentiality, professionalism and privacy.<br> <br> I want my statement TODAY and I WILL be reporting your company to the NCR for unprofessional conduct. <br> <br> I also want assurances that my statement was NOT sent out to the incorrect person and that my PERSONAL information is still PRIVATE.
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Replies (1)Consumer Friend's replyOfficial
29 May 2015, 10:19Hello JessieRubina,
We do apologise for this.
This has been resolved, and it will not happen again.
Best Regards
Consumer Friend
We do apologise for this.
This has been resolved, and it will not happen again.
Best Regards
Consumer Friend
Best regards,
Consumer Friend's reply29 May 2015, 10:19
Official
Hello JessieRubina,
We do apologise for this.
This has been resolved, and it will not happen again.
Best Regards
Consumer Friend
We do apologise for this.
This has been resolved, and it will not happen again.
Best Regards
Consumer Friend
Best regards,
