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Sasavona S

1 reviews | Active since May 2018

04 Jul 2022, 06:26

Refuse to Refund Overpaid Account

My PDA erroneously made 2 payments to Consumer Friend for my paid up my Mr. Price account. I sent Consumer Friend paid up letter and requested a refund in May. Instead I refunding mr as requested, they are telling me that I am still owing Mr. Price.

I escalated the matter to Candice on 1st of June. She never even bothered to respond.

How can one owe a PAID UP AND CLOSED account?

0
Replies (3)
Consumer Friend
Consumer Friend's reply04 Jul 2022, 09:28
Official
Morning Sasavona S

We trust you are doing well.

Our team is looking into your matter and we will feedback soonest.

Best Regards
Chantell
The Consumer Friend Team
SS
Sasavona S's update26 Jul 2022, 09:19
Reviewer Update
I was called by Chantell Rousseau on 4th of July, who told me she would investigate and revert to me before end of day. It's the 26th of July and I'm still waiting for my refund.

No, I do not want endless empty-promises calls. I want my refund!
Consumer Friend
Consumer Friend's reply26 Jul 2022, 09:49
Official
Good day Sasavona S

Trust you are well.

We did get back to you on 4th July 2022 to advise the team is working on your matter.  Unfortunately this matter required a little bit more investigation than we expected and could not be resolved immediately.

After a thorough investigation into the matter by our Finance team, it was confirmed that the Credit Provider will have to assist directly from their end.  We will give you a call today to explain how we will go about getting this done.


Kind Regards and once again apologies for the delay.

Chantell
The Consumer Friend Team