Refusal of refund.

It is often said that one must do the right thing even when there is no one looking. In south Africa this does not apply to consumer friend. I made a full settlement payment into my RCS account utilizing the same method that I have been using over the times as consumer friend has maintained to uphold an ******* contract and honored the ******* stance. A statement was not issued to me and I had to utilize the previous statement I paid R7463.27. The statement came with an amount of R5,691.51 leaving a credit of R1771. 76. Now I'm being told I utilized my own method of payments. The thing is this was not the only payment, why does it have a problem. I further maintain that the idea is not to care for struggling consumers but to keep them in this ******** processes and milk them dry. Consumer friend has now issued a paid up letter in collaboration with RCS closed the account with my credit. Now I have to put a fight for my own money. This is not the first that a refund must be processed. However the processes is one that keeps people as slaves for ever, this happened with my Edgars account where even ***** was conducted. Proof of payments together with statements and E-mail is sent. All the information to this refund enquiry is documentation issued by the same companies. Yet I have to proof to them their doing. Yet there is a saying that that one is in the wrong if knowns or ought to have known. But it applies to the less fortunate.