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Buffel B
1 reviews | Active since May 2020
09 Jun 2020, 16:03
RCS/Consumer friend POOR SERVICE
If I could give less stars I would have.
Another week has passed and I'm still stuck in the same situation.
A lady from consumer friend Chantell says that she is making contact with Rcs regarding my problem and then takes days to come back to me or she is not receiving my mails as I am not getting any response from them.
Their service is worse than poor.
My problem should have been sorted a year ago and now they are blocking me from looking at my future.
Poor poor poor service
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Consumer Friend's replyOfficial
09 Jun 2020, 16:50Good day Buffel B
We apologize that your matter regarding the credit bureau is not yet resolved, however kindly note that your query was referred to RCS on 29.05.2020 whereby they confirmed that the matter was escalated to the relevant credit bureau for updating.
If the credit bureau has not yet updated the information, as per the instruction directed to them, it is out of our hands as we do not have access to the bureau nor do we communicate with them directly.
Kindly note that our offices has responded to every request from you directed to us which was on 29.05.2020 / 01.06.2020 / 03.06.2020 / 04.06.2020 as well as yesterday 08.06.2020 and today Tuesday 09.06.2020 advising you of our efforts to resolve the matter,
We will liaise with RCS again to have them find out from the bureau, why they are delaying the process as the delay is not on RCS side but the bureau, if they have not yet processed the request.
You will be updated on their response.
Kind Regards
The Consumer Friend Team
We apologize that your matter regarding the credit bureau is not yet resolved, however kindly note that your query was referred to RCS on 29.05.2020 whereby they confirmed that the matter was escalated to the relevant credit bureau for updating.
If the credit bureau has not yet updated the information, as per the instruction directed to them, it is out of our hands as we do not have access to the bureau nor do we communicate with them directly.
Kindly note that our offices has responded to every request from you directed to us which was on 29.05.2020 / 01.06.2020 / 03.06.2020 / 04.06.2020 as well as yesterday 08.06.2020 and today Tuesday 09.06.2020 advising you of our efforts to resolve the matter,
We will liaise with RCS again to have them find out from the bureau, why they are delaying the process as the delay is not on RCS side but the bureau, if they have not yet processed the request.
You will be updated on their response.
Kind Regards
The Consumer Friend Team
Consumer Friend's reply09 Jun 2020, 16:50
Official
Good day Buffel B
We apologize that your matter regarding the credit bureau is not yet resolved, however kindly note that your query was referred to RCS on 29.05.2020 whereby they confirmed that the matter was escalated to the relevant credit bureau for updating.
If the credit bureau has not yet updated the information, as per the instruction directed to them, it is out of our hands as we do not have access to the bureau nor do we communicate with them directly.
Kindly note that our offices has responded to every request from you directed to us which was on 29.05.2020 / 01.06.2020 / 03.06.2020 / 04.06.2020 as well as yesterday 08.06.2020 and today Tuesday 09.06.2020 advising you of our efforts to resolve the matter,
We will liaise with RCS again to have them find out from the bureau, why they are delaying the process as the delay is not on RCS side but the bureau, if they have not yet processed the request.
You will be updated on their response.
Kind Regards
The Consumer Friend Team
We apologize that your matter regarding the credit bureau is not yet resolved, however kindly note that your query was referred to RCS on 29.05.2020 whereby they confirmed that the matter was escalated to the relevant credit bureau for updating.
If the credit bureau has not yet updated the information, as per the instruction directed to them, it is out of our hands as we do not have access to the bureau nor do we communicate with them directly.
Kindly note that our offices has responded to every request from you directed to us which was on 29.05.2020 / 01.06.2020 / 03.06.2020 / 04.06.2020 as well as yesterday 08.06.2020 and today Tuesday 09.06.2020 advising you of our efforts to resolve the matter,
We will liaise with RCS again to have them find out from the bureau, why they are delaying the process as the delay is not on RCS side but the bureau, if they have not yet processed the request.
You will be updated on their response.
Kind Regards
The Consumer Friend Team