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Louanne P

1 reviews | Active since Nov 2014

10 Oct 2024, 11:07

Proof of payment and to close a Woolworths account is still NOT done.

The account was closed and paid up in 2022, but it has not been cleared and sorted out by Consumer Friend, which leads to a bad credit rating. I have asked them numerous times to sort it out, and it still has not been done.

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Replies (2)
Consumer Friend
Consumer Friend's reply10 Oct 2024, 11:24
Official
Good day Louanne P,

Thank you for inquiry.
Please note our system reflects your debt review has been updated in accordance with "Form 19 - Clearance Certificate".
We understand your inquiry and will be in contact with you to attain a copy of your credit report for assessment to best assist.

Kind Regards
Maheshree
Consumer Friend Team
Consumer Friend
Consumer Friend's reply29 Oct 2024, 09:16
Official
Good day Ms Louanne,

Thank you for credit report supp****.
As per our records, we did confirm Woolworths updated the account in 2023 and you were advised to log a dispute with the respective bureaus should the matter not be resolved.

We have established you have not logged the dispute as yet hence encourage you to do so in order for the matter to be investigated with the bureaus.
We confirm the matter is resolved on our system.

Kind Regards
Maheshree
Consumer Friend Team.