Poor service and inconsiderate.

I paid up my 2 Woolworths accounts that were under debt review with Consumer Friend in December 2019 thereafter phoned to ask them to update my credit profile as they've shared the paid up letters then I was told that I need to send a Clearance Certificate of which I did on the 09th June 2020 and was advised that it will take 21 working days in max. As I am writing this letter, my Woolworths app is showing my account being in arrears and interest being added while I've paid the accounts on my side. I think this is not fair as I've kept to my commitment to pay what I owed. Out of the 8 accounts I paid up only Consumer Friend 's Woolworths accounts were not updated by the Credit Provider and the Credit Bureaus and this *****ing my credit profile unnecessary.