Pathetic service!!!

I have settled all my accounts got paid up letters and a clearance letter, since I was under debt review, the credit beaurus removed the flag. But Consumer friend have still not removed the debt review flag from my name. When I call them I am being sent from pillar to post. The complaints department and management have not bothered to respond to my emails. The same thing happened last year when I was asking for a paid up letter for my Edgars account. It literally took them "months" to provide me with one. Every person that answers the call has a different response, some even say there was no clearance certificate received. When I know for a fact they received it as I was included in the mail. How can such big companies like Transunion/XDS/Experian update my credit profile without any hassles? But I must keep calling Consumer friend as if I owe them something. I want to know if they have any intentions of removing the flag as required by the NCR, or should I escalate matter?