Pathetic
Dear Hello Peter, I have been requesting for months now a refund that is due to me from the game rcs account, I was advised by Sugendrie and Nicole it takes 60 days it's gone over 90 days now, everytine I call the system is down, then they talk about their backlogs this is not my problem the money woing to me is mine, their backlog has got nothing to do with me. I am in a position where I need to buy nappies and milk for my toddler. Can someone help me I'm turning blue in my face with this pathetic service le.
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Replies (5)0
Replies (5)
Consumer Friend's replyOfficial
03 Aug 2023, 13:45Good day Leanne G
Trust you are well.
Please note we have inquired your refund with the team.
Kindly be advised the refund has been processed, we will forward the proof of payment to you shortly via email.
Kind Regards
Maheshree
Consumer Friend Team
Trust you are well.
Please note we have inquired your refund with the team.
Kindly be advised the refund has been processed, we will forward the proof of payment to you shortly via email.
Kind Regards
Maheshree
Consumer Friend Team
Consumer Friend's reply03 Aug 2023, 13:45
Official
Good day Leanne G
Trust you are well.
Please note we have inquired your refund with the team.
Kindly be advised the refund has been processed, we will forward the proof of payment to you shortly via email.
Kind Regards
Maheshree
Consumer Friend Team
Trust you are well.
Please note we have inquired your refund with the team.
Kindly be advised the refund has been processed, we will forward the proof of payment to you shortly via email.
Kind Regards
Maheshree
Consumer Friend Team
's updateReviewer Update
04 Aug 2023, 07:09Good morning I received a payment of R1337. 30 This is the wrong amount the amount that is supposed to have been credited is around 3700 some change kindly rectify your error. This is actually *****.
's update04 Aug 2023, 07:09
Reviewer Update
Good morning I received a payment of R1337. 30 This is the wrong amount the amount that is supposed to have been credited is around 3700 some change kindly rectify your error. This is actually *****.
Consumer Friend's replyOfficial
04 Aug 2023, 08:16Good day Leanne
Thank you for your response.
We advise the matter has been referred to our finance team for clarity.
Kindly note feedback will be provided soonest.
Kind Regards
Maheshree
Consumer Friend Team
Thank you for your response.
We advise the matter has been referred to our finance team for clarity.
Kindly note feedback will be provided soonest.
Kind Regards
Maheshree
Consumer Friend Team
Consumer Friend's reply04 Aug 2023, 08:16
Official
Good day Leanne
Thank you for your response.
We advise the matter has been referred to our finance team for clarity.
Kindly note feedback will be provided soonest.
Kind Regards
Maheshree
Consumer Friend Team
Thank you for your response.
We advise the matter has been referred to our finance team for clarity.
Kindly note feedback will be provided soonest.
Kind Regards
Maheshree
Consumer Friend Team
's updateReviewer Update
04 Aug 2023, 10:29This is a matter of urgency, I require feedback today, I'm sick and tired.
's update04 Aug 2023, 10:29
Reviewer Update
This is a matter of urgency, I require feedback today, I'm sick and tired.
Consumer Friend's replyOfficial
04 Aug 2023, 14:23Good day Leeann
Thank you for your comment which is noted.
Please be advised a detailed response has been issued to you in response to refund amount.
Kindly be advised as per telecom your account is mandated to our office on behalf of RCS to be administered within debt review.
Please note once an account enters debt review, the interest at store level is placed on hold hence the store balance is null and void.
This is to allow for our offices to administer and negotiate debt review interest on their behalf, within our space.
We confirm our system reflects your account was settled and reflected a credit balance. This balance has been processed and refunded to you accordingly.
We understand your misconception of the refund being incorrectly calculated in respect of the credit balance given to you by the RCS agent as per the RCS system.
Please note the agent on RCS side was supposed to have referred you to our office for assistance in relation to this account however this did not occur.
We confirm the amount refunded is concluded to be correct as per our system with all payments and interest app**** accordingly.
Kind Regards
Maheshree
The Consumer Friend Team
Thank you for your comment which is noted.
Please be advised a detailed response has been issued to you in response to refund amount.
Kindly be advised as per telecom your account is mandated to our office on behalf of RCS to be administered within debt review.
Please note once an account enters debt review, the interest at store level is placed on hold hence the store balance is null and void.
This is to allow for our offices to administer and negotiate debt review interest on their behalf, within our space.
We confirm our system reflects your account was settled and reflected a credit balance. This balance has been processed and refunded to you accordingly.
We understand your misconception of the refund being incorrectly calculated in respect of the credit balance given to you by the RCS agent as per the RCS system.
Please note the agent on RCS side was supposed to have referred you to our office for assistance in relation to this account however this did not occur.
We confirm the amount refunded is concluded to be correct as per our system with all payments and interest app**** accordingly.
Kind Regards
Maheshree
The Consumer Friend Team
Consumer Friend's reply04 Aug 2023, 14:23
Official
Good day Leeann
Thank you for your comment which is noted.
Please be advised a detailed response has been issued to you in response to refund amount.
Kindly be advised as per telecom your account is mandated to our office on behalf of RCS to be administered within debt review.
Please note once an account enters debt review, the interest at store level is placed on hold hence the store balance is null and void.
This is to allow for our offices to administer and negotiate debt review interest on their behalf, within our space.
We confirm our system reflects your account was settled and reflected a credit balance. This balance has been processed and refunded to you accordingly.
We understand your misconception of the refund being incorrectly calculated in respect of the credit balance given to you by the RCS agent as per the RCS system.
Please note the agent on RCS side was supposed to have referred you to our office for assistance in relation to this account however this did not occur.
We confirm the amount refunded is concluded to be correct as per our system with all payments and interest app**** accordingly.
Kind Regards
Maheshree
The Consumer Friend Team
Thank you for your comment which is noted.
Please be advised a detailed response has been issued to you in response to refund amount.
Kindly be advised as per telecom your account is mandated to our office on behalf of RCS to be administered within debt review.
Please note once an account enters debt review, the interest at store level is placed on hold hence the store balance is null and void.
This is to allow for our offices to administer and negotiate debt review interest on their behalf, within our space.
We confirm our system reflects your account was settled and reflected a credit balance. This balance has been processed and refunded to you accordingly.
We understand your misconception of the refund being incorrectly calculated in respect of the credit balance given to you by the RCS agent as per the RCS system.
Please note the agent on RCS side was supposed to have referred you to our office for assistance in relation to this account however this did not occur.
We confirm the amount refunded is concluded to be correct as per our system with all payments and interest app**** accordingly.
Kind Regards
Maheshree
The Consumer Friend Team