Non payment of credit owing

<p>I am desperately trying to recover monies for my RCS account that was paid in excess by about 6 months. I was advised by Consumer Friend last week that although the "paid up letter" stated that the account was paid in full, in March 2016 only, my account were in fact paid up in JAN 2016 already, meaning that an additional 2 months payments are due back to me? Between the NPDA & Consumer Friend, it has been 2 months and no sign of the credit due to me – and no feedback from any of these two entities. And a lot of MY money which is unaccounted for. I want payment of my credit asap seeing as this specific account was already dealt with & finalised beginning of this year! It is really ridiculous that it could take so long to work out what monies are due to the client and effect payment of it – pathetic.</p> <p> </p>