dD
dmstorm D
1 reviews | Active since May 2016
30 Jan 2026, 09:19
No words
I have been battling through my debt counsellor to review my accounts as I have paid for over 3 years, yet my balances do not decrease. Consumer friend has been contacted emailed but nothing to date.
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Consumer Friend's replyOfficial
30 Jan 2026, 10:45Good day Darren S
Thank you for bringing this matter to our attention.
After reviewing your query, we can confirm that our records show a response was provided to your debt counsellor. In that communication, we advised that we require the outcome of the court application that was served in 2023. Prior to that application, no concessions were granted for reduced interest or instalments, which means your accounts have continued to run at the standard contractual rate.
If a court order has since been granted, kindly forward a copy to us so that we can update our records and restructure your accounts accordingly. If the application was withdrawn or removed from the court roll, please notify us of this as well. As the application was formally served on our office, we are obligated to await and record its outcome before making any changes.
We have arranged for one of our complaints agents to contact both you and your debt counsellor to discuss the above and assist further.
Warm regards,
Chantell
The Consumer Friend Team
Consumer Friend's reply30 Jan 2026, 10:45
Official
Good day Darren S
Thank you for bringing this matter to our attention.
After reviewing your query, we can confirm that our records show a response was provided to your debt counsellor. In that communication, we advised that we require the outcome of the court application that was served in 2023. Prior to that application, no concessions were granted for reduced interest or instalments, which means your accounts have continued to run at the standard contractual rate.
If a court order has since been granted, kindly forward a copy to us so that we can update our records and restructure your accounts accordingly. If the application was withdrawn or removed from the court roll, please notify us of this as well. As the application was formally served on our office, we are obligated to await and record its outcome before making any changes.
We have arranged for one of our complaints agents to contact both you and your debt counsellor to discuss the above and assist further.
Warm regards,
Chantell
The Consumer Friend Team