No Settlement Discount

In early November 2017, 2 motivation letters were written by myself to Consumer Friend for settlement requests on my outstanding Woolworths - ********** ********** 25 & RCS- ********** 758 accounts. The requests were sent via my Debt Counselor. No response was received via email by my debt counselor and upon following up telephonically , my debt counselor was advised on the 14 November 2017 by Melissa at Consumer Friend that they are no longer granting settlement discounts. I resent the letters myself to Consumer Friend on the 15 November 2017 to ********** and to date have not received a response. I urgently need to remove myself from debt review as I work in the Financial industry however no one is willing to assist me. I have paid my accounts timorously for 7 years, surely I deserve a settlement discount. Can someone please contact me urgently!