KB
Kim B
1 reviews | Active since Nov 2014
24 May 2019, 15:12
No discount
I am currently under debt review ,I wanted to settle my accounts privately to get financial freedom quicker. I requested settlements and discounts from my creditors and received discounts from most except Consumer Friend. I was told to write a request as the account is on a low interest rate. I did and was told 'no discount' 'I understand the balance is little (R1090)and that the interest is very low. But would you rather receive a R200 for the next 5 months than receive something upfront eliminate administration by closing the account. And assisting a consumer to gain financial freedom. I hope I never have to deal with Consumer Friend again .
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Replies (3)
Consumer Friend's replyOfficial
24 May 2019, 15:59Good day Kim B
Thank you for your complaint.
Kindly note that we have investigated the matter and can confirm the contractual interest of the account in question, which was 23.20% has already been converted to a reduced interest rate of 3.32% as per the concession agreed to within the debt review process.
Unfortunately the current balance being R1019.39 does not qualify the account to receive a discount in this regard.
Should you not be in a position to settle the above account at this point, you may continue the monthly payment as arranged in terms of the debt review concession.
Best Regards
The Consumer Friend Team
Thank you for your complaint.
Kindly note that we have investigated the matter and can confirm the contractual interest of the account in question, which was 23.20% has already been converted to a reduced interest rate of 3.32% as per the concession agreed to within the debt review process.
Unfortunately the current balance being R1019.39 does not qualify the account to receive a discount in this regard.
Should you not be in a position to settle the above account at this point, you may continue the monthly payment as arranged in terms of the debt review concession.
Best Regards
The Consumer Friend Team
Consumer Friend's reply24 May 2019, 15:59
Official
Good day Kim B
Thank you for your complaint.
Kindly note that we have investigated the matter and can confirm the contractual interest of the account in question, which was 23.20% has already been converted to a reduced interest rate of 3.32% as per the concession agreed to within the debt review process.
Unfortunately the current balance being R1019.39 does not qualify the account to receive a discount in this regard.
Should you not be in a position to settle the above account at this point, you may continue the monthly payment as arranged in terms of the debt review concession.
Best Regards
The Consumer Friend Team
Thank you for your complaint.
Kindly note that we have investigated the matter and can confirm the contractual interest of the account in question, which was 23.20% has already been converted to a reduced interest rate of 3.32% as per the concession agreed to within the debt review process.
Unfortunately the current balance being R1019.39 does not qualify the account to receive a discount in this regard.
Should you not be in a position to settle the above account at this point, you may continue the monthly payment as arranged in terms of the debt review concession.
Best Regards
The Consumer Friend Team
KB
Kim B's updateReviewer Update
29 May 2019, 12:28Thanks for the response. I've settled the account and sent proof of payment. Kindly send me a paid up letter urgently.
KB
Kim B's update29 May 2019, 12:28
Reviewer Update
Thanks for the response. I've settled the account and sent proof of payment. Kindly send me a paid up letter urgently.
Consumer Friend's replyOfficial
08 Jun 2021, 23:30This matter was resolved 29.05.2019. No further action required.
Consumer Friend's reply08 Jun 2021, 23:30
Official
This matter was resolved 29.05.2019. No further action required.