MF
Marlene F
1 reviews | Active since Jun 2020
15 Jul 2022, 13:57
No communication
I've accidentally paid into the wrong account (directly on the edgars account) and not in their account, end of April already. I'm trying now for 3 months to get that amount against my statement as that is the last amount outstanding to get a clearance certificate. They just do not reply to mail, and when they decide to mail you, they send random info not relating to the query.
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Consumer Friend's replyOfficial
15 Jul 2022, 19:51Good day Marlene F
Thank you so much for bringing this matter to our attention and allowing us to assist you.
It is never our intention to cause you any frustration and we are saddened that you were not assisted in a way you would have liked. Let me get involved and arrange for your issue to be resolved soonest.
Kind Regards
Chantell
The Consumer Friend Team
Thank you so much for bringing this matter to our attention and allowing us to assist you.
It is never our intention to cause you any frustration and we are saddened that you were not assisted in a way you would have liked. Let me get involved and arrange for your issue to be resolved soonest.
Kind Regards
Chantell
The Consumer Friend Team
Consumer Friend's reply15 Jul 2022, 19:51
Official
Good day Marlene F
Thank you so much for bringing this matter to our attention and allowing us to assist you.
It is never our intention to cause you any frustration and we are saddened that you were not assisted in a way you would have liked. Let me get involved and arrange for your issue to be resolved soonest.
Kind Regards
Chantell
The Consumer Friend Team
Thank you so much for bringing this matter to our attention and allowing us to assist you.
It is never our intention to cause you any frustration and we are saddened that you were not assisted in a way you would have liked. Let me get involved and arrange for your issue to be resolved soonest.
Kind Regards
Chantell
The Consumer Friend Team