RM
Ramungoni M
1 reviews | Active since Apr 2021
26 Apr 2021, 11:56
NO COMMUNICATION
I wrote a review last Friday and you responded on here and said you sent me an email which is not true, I am yet to receive an email from you with a way forward. Time is ticking and I am not happy with how things are going at this moment. I have not even received a reference number that I must use when addressing this problem to avoid having to repeat the same thing over and over again.
Helpful (0)
Replies (2)0
Replies (2)
Consumer Friend's replyOfficial
26 Apr 2021, 22:57Good day Mr Ramungoni
We refer to your review, to which we did inform you that your matter has been referred to head office for investigation and once our offices receive feedback, we will revert.
Kindly note that over this weekend, we have not yet received feedback. Tomorrow being a national public holiday, we will not be able feedback yet.
Please allow some time until after the public holiday in order for it to be possible for us to check in with head office for urgent reply.
As soon as feedback is received, we will get back to you.
Many Thanks
The Consumer Friend Team
We refer to your review, to which we did inform you that your matter has been referred to head office for investigation and once our offices receive feedback, we will revert.
Kindly note that over this weekend, we have not yet received feedback. Tomorrow being a national public holiday, we will not be able feedback yet.
Please allow some time until after the public holiday in order for it to be possible for us to check in with head office for urgent reply.
As soon as feedback is received, we will get back to you.
Many Thanks
The Consumer Friend Team
Consumer Friend's reply26 Apr 2021, 22:57
Official
Good day Mr Ramungoni
We refer to your review, to which we did inform you that your matter has been referred to head office for investigation and once our offices receive feedback, we will revert.
Kindly note that over this weekend, we have not yet received feedback. Tomorrow being a national public holiday, we will not be able feedback yet.
Please allow some time until after the public holiday in order for it to be possible for us to check in with head office for urgent reply.
As soon as feedback is received, we will get back to you.
Many Thanks
The Consumer Friend Team
We refer to your review, to which we did inform you that your matter has been referred to head office for investigation and once our offices receive feedback, we will revert.
Kindly note that over this weekend, we have not yet received feedback. Tomorrow being a national public holiday, we will not be able feedback yet.
Please allow some time until after the public holiday in order for it to be possible for us to check in with head office for urgent reply.
As soon as feedback is received, we will get back to you.
Many Thanks
The Consumer Friend Team
Consumer Friend's replyOfficial
28 Apr 2021, 16:25Good day Ramungoni M
We refer to your complaint and confirm that we have now received feedback from head office regarding the Edcon account. Kindly note that we were informed that your Edcon account was at one point in a prescription holding pool to prescribe by 31 July 2020. Due to the payment done by you on 02 July 2020 which was prior to the prescription date, this payment acted as an interrupter and the account therefore did not prescribe. Please note that we were also advised that the account was never placed with MBD attorneys and request for you to supply the contact person or details of whoever you consulted with to our complaints department in order for an investigation to be done offline.
Best Regards
The Consumer Friend Team
We refer to your complaint and confirm that we have now received feedback from head office regarding the Edcon account. Kindly note that we were informed that your Edcon account was at one point in a prescription holding pool to prescribe by 31 July 2020. Due to the payment done by you on 02 July 2020 which was prior to the prescription date, this payment acted as an interrupter and the account therefore did not prescribe. Please note that we were also advised that the account was never placed with MBD attorneys and request for you to supply the contact person or details of whoever you consulted with to our complaints department in order for an investigation to be done offline.
Best Regards
The Consumer Friend Team
Consumer Friend's reply28 Apr 2021, 16:25
Official
Good day Ramungoni M
We refer to your complaint and confirm that we have now received feedback from head office regarding the Edcon account. Kindly note that we were informed that your Edcon account was at one point in a prescription holding pool to prescribe by 31 July 2020. Due to the payment done by you on 02 July 2020 which was prior to the prescription date, this payment acted as an interrupter and the account therefore did not prescribe. Please note that we were also advised that the account was never placed with MBD attorneys and request for you to supply the contact person or details of whoever you consulted with to our complaints department in order for an investigation to be done offline.
Best Regards
The Consumer Friend Team
We refer to your complaint and confirm that we have now received feedback from head office regarding the Edcon account. Kindly note that we were informed that your Edcon account was at one point in a prescription holding pool to prescribe by 31 July 2020. Due to the payment done by you on 02 July 2020 which was prior to the prescription date, this payment acted as an interrupter and the account therefore did not prescribe. Please note that we were also advised that the account was never placed with MBD attorneys and request for you to supply the contact person or details of whoever you consulted with to our complaints department in order for an investigation to be done offline.
Best Regards
The Consumer Friend Team