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Ntokozo N
1 reviews | Active since Aug 2025
05 Aug 2025, 08:01
No Communication
I recently received a message from Consumerfriend " Consumerfriend, Good Day , Please be advised that according to our records , you have a refund due on your account, which was under debt review. Kindly forward a copy of your ID and recent bank statement/bank confirmation letter to process a refund. Kindly ignore if documents were sent. Email: *********** or call ********** for more information Im still awaiting payment due.
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Replies (2)
Consumer Friend's replyOfficial
05 Aug 2025, 08:17Good day Ntokozo,
Thank you for inquiry.
Please note the matter has been escalated to our finance team for a progress update.
We advise feedback will be provided accordingly.
Kind Regards
Maheshree
Consumer Friend Team
Thank you for inquiry.
Please note the matter has been escalated to our finance team for a progress update.
We advise feedback will be provided accordingly.
Kind Regards
Maheshree
Consumer Friend Team
Consumer Friend's reply05 Aug 2025, 08:17
Official
Good day Ntokozo,
Thank you for inquiry.
Please note the matter has been escalated to our finance team for a progress update.
We advise feedback will be provided accordingly.
Kind Regards
Maheshree
Consumer Friend Team
Thank you for inquiry.
Please note the matter has been escalated to our finance team for a progress update.
We advise feedback will be provided accordingly.
Kind Regards
Maheshree
Consumer Friend Team
Consumer Friend's replyOfficial
05 Aug 2025, 09:17Good day Ntokozo,
Thank you for affording us the opportunity to assist.
Please note the refund documents have been received.
We advise a mail has been directed to you from the team on 7 July 2025 regarding the payout time frame.
Kindly note the team are attending to the matter with utmost priority and wish to resolve the matter accordingly.
We confirm an email was issued a short while ago confirming the above with our contact details should you need to contact our office regarding the matter.
Kind Regards
Maheshree
Consumer Friend Team
Thank you for affording us the opportunity to assist.
Please note the refund documents have been received.
We advise a mail has been directed to you from the team on 7 July 2025 regarding the payout time frame.
Kindly note the team are attending to the matter with utmost priority and wish to resolve the matter accordingly.
We confirm an email was issued a short while ago confirming the above with our contact details should you need to contact our office regarding the matter.
Kind Regards
Maheshree
Consumer Friend Team
Consumer Friend's reply05 Aug 2025, 09:17
Official
Good day Ntokozo,
Thank you for affording us the opportunity to assist.
Please note the refund documents have been received.
We advise a mail has been directed to you from the team on 7 July 2025 regarding the payout time frame.
Kindly note the team are attending to the matter with utmost priority and wish to resolve the matter accordingly.
We confirm an email was issued a short while ago confirming the above with our contact details should you need to contact our office regarding the matter.
Kind Regards
Maheshree
Consumer Friend Team
Thank you for affording us the opportunity to assist.
Please note the refund documents have been received.
We advise a mail has been directed to you from the team on 7 July 2025 regarding the payout time frame.
Kindly note the team are attending to the matter with utmost priority and wish to resolve the matter accordingly.
We confirm an email was issued a short while ago confirming the above with our contact details should you need to contact our office regarding the matter.
Kind Regards
Maheshree
Consumer Friend Team