GL
Garth L
1 reviews | Active since Mar 2009
16 Feb 2021, 13:21
Lies lies and more lies. DO NOT TRUST THESE ******!
7 months after reporting that my Edgars account was overpaid I am still waiting for a refund. Every time an email is sent I have to provide a different document. Candice C does not care and never answers an email. Luyanda lies and tell you the refund payment is already made and should reflect in 3 days. It was never done. I am now dealing with a Yogandree who doesn't get back to you and the latest is a Maheshri who promises to have answers today.
This company holds on to your money *******ly and I have resorted to laying a complaint at the National Credit Regulator. This is not a company that you want to have working with your money.
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Consumer Friend's replyOfficial
16 Feb 2021, 15:47Good day Garth
We refer to your complaint regarding the refund request on the Edcon account.
Kindly note our team have received the documents you have submitted, however the copy of the bank statement you issued to us does not reflect your bank account details.
Our offices unfortunately cannot process a refund to another bank account, other than your own. Should you wish for the funds to be refunded into someone else's bank account upon your request, than we will require further documents which the team have advised you off on even date.
As soon as these documents have been supp****, which will include a copy of the ID of the person whose bank account you are making use of, the monies can be released and paid out to you.
Many Thanks
The Consumer Friend Team
We refer to your complaint regarding the refund request on the Edcon account.
Kindly note our team have received the documents you have submitted, however the copy of the bank statement you issued to us does not reflect your bank account details.
Our offices unfortunately cannot process a refund to another bank account, other than your own. Should you wish for the funds to be refunded into someone else's bank account upon your request, than we will require further documents which the team have advised you off on even date.
As soon as these documents have been supp****, which will include a copy of the ID of the person whose bank account you are making use of, the monies can be released and paid out to you.
Many Thanks
The Consumer Friend Team
Consumer Friend's reply16 Feb 2021, 15:47
Official
Good day Garth
We refer to your complaint regarding the refund request on the Edcon account.
Kindly note our team have received the documents you have submitted, however the copy of the bank statement you issued to us does not reflect your bank account details.
Our offices unfortunately cannot process a refund to another bank account, other than your own. Should you wish for the funds to be refunded into someone else's bank account upon your request, than we will require further documents which the team have advised you off on even date.
As soon as these documents have been supp****, which will include a copy of the ID of the person whose bank account you are making use of, the monies can be released and paid out to you.
Many Thanks
The Consumer Friend Team
We refer to your complaint regarding the refund request on the Edcon account.
Kindly note our team have received the documents you have submitted, however the copy of the bank statement you issued to us does not reflect your bank account details.
Our offices unfortunately cannot process a refund to another bank account, other than your own. Should you wish for the funds to be refunded into someone else's bank account upon your request, than we will require further documents which the team have advised you off on even date.
As soon as these documents have been supp****, which will include a copy of the ID of the person whose bank account you are making use of, the monies can be released and paid out to you.
Many Thanks
The Consumer Friend Team