1 reviews | Active since Mar 2014
INCOMPETENCE AND LAZINESS TO ALLOCATE PAYMENTS
Am really loosing patience with this people, my husband paid his RCS for three months in a row and last month he got a message to say his RCS account is in arrears, when we contacted Consumer Friend we were told to send through the proof of payments to ********** we did that and this was a month ago, and we were told that the money will be allocated to the RCS account in 7 days , after 7 days i contacted them i was told the query has been escalated i should check again in 24 hours today still after 2 long weeks the money has still not being allocated, yet interest are busy pilling up of which we still have to pay at the end of the day. How are we expected to get out of debts if they operate like this!!! am really disgusted right now, can this please be fixed TODAY!!
Good Day Esther
We refer to our telecom on even date concerning your husbands RCS account. As discussed, the 3 payments effected with an incorrect reference has already been allocated to the account.
No further notifications will be directed with regard to the account, as payments are now up to date.
A detailed statement will be issued to you before the end of day. We also urge your husband to register onto our online consumer portal which will allow him access to the system in order to manage the account directly.
Best Regards
The Consumer Friend Team
Good Day Esther
We refer to our telecom on even date concerning your husbands RCS account. As discussed, the 3 payments effected with an incorrect reference has already been allocated to the account.
No further notifications will be directed with regard to the account, as payments are now up to date.
A detailed statement will be issued to you before the end of day. We also urge your husband to register onto our online consumer portal which will allow him access to the system in order to manage the account directly.
Best Regards
The Consumer Friend Team