nM
nthabiseng M
1 reviews | Active since Jun 2020
19 Jun 2020, 08:59
Harrassed by Foschini
Hi can you please assist me as I have a problem with Foschini group.In 2017 I volunteered to go under a debt review then in March this year I decided to pay off all my debts and I approached them for a settlement offer and they agreed and I paid the balance as per the arrangement.I have been requesting my paid up letter from them and guaranteed to provide me with one.Now all of a sudden they referred me to consumer friend for that letter and it was my 1st time I hear of them.They now claim that the balance from the store was incorrect and I still owe them.I dispute that because thier client never said anything about them to me before paid up the account.As things stands they even went as far as updating my account and closing it but this consumer friend doesn't want to issue me with that letter.This is harrassment and violation of my consumer rights.Hellopeter you are my hope on this matter as I'm now being caught up in the middle due to the involvement of the third party that I don't even know.My understanding is that Foschini was to refer me to them at the first place.This is a ******** act by Foschini.Please help me out as this is very stressful.
Helpful (0)
Replies (3)0
Replies (3)
Consumer Friend's replyOfficial
19 Jun 2020, 15:40Good day Nthabiseng M
Thank you for your complaint.
Our offices do administer the debt review portfolio on behalf of The Foschini Group and therefore all balances, settlements and statements are to be obtained from our offices for the duration of the account being under the debt review process.
We confirm that your account has been administered with our offices since 2017 and your debt counsellor, Finwell Credit Counsellors who is representing you have been kept informed with regards to the progress of the account and its balance.
All accounts under debt review runs on either the contractual interest rate, or the interest rate negotiated and agreed upon between the debt counsellor on record and the creditor or the creditors representative.
The store handed the account over to our offices from the time you app**** for the process and therefore all transactions are recorded on our side including interest agreed upon in this case which is 11.34%. The store places a hold on your account and allows us to handle the account until such a point when you have settled with us or left the process. With the account being on hold at store level, would mean interest was not running at store level and therefore an accurate balance can only be supp**** from our side.
We will nevertheless further investigate your matter and query the same with the store and supply our final feedback to you soonest,
Best Regards
The Consumer Friend Team
Thank you for your complaint.
Our offices do administer the debt review portfolio on behalf of The Foschini Group and therefore all balances, settlements and statements are to be obtained from our offices for the duration of the account being under the debt review process.
We confirm that your account has been administered with our offices since 2017 and your debt counsellor, Finwell Credit Counsellors who is representing you have been kept informed with regards to the progress of the account and its balance.
All accounts under debt review runs on either the contractual interest rate, or the interest rate negotiated and agreed upon between the debt counsellor on record and the creditor or the creditors representative.
The store handed the account over to our offices from the time you app**** for the process and therefore all transactions are recorded on our side including interest agreed upon in this case which is 11.34%. The store places a hold on your account and allows us to handle the account until such a point when you have settled with us or left the process. With the account being on hold at store level, would mean interest was not running at store level and therefore an accurate balance can only be supp**** from our side.
We will nevertheless further investigate your matter and query the same with the store and supply our final feedback to you soonest,
Best Regards
The Consumer Friend Team
Consumer Friend's reply19 Jun 2020, 15:40
Official
Good day Nthabiseng M
Thank you for your complaint.
Our offices do administer the debt review portfolio on behalf of The Foschini Group and therefore all balances, settlements and statements are to be obtained from our offices for the duration of the account being under the debt review process.
We confirm that your account has been administered with our offices since 2017 and your debt counsellor, Finwell Credit Counsellors who is representing you have been kept informed with regards to the progress of the account and its balance.
All accounts under debt review runs on either the contractual interest rate, or the interest rate negotiated and agreed upon between the debt counsellor on record and the creditor or the creditors representative.
The store handed the account over to our offices from the time you app**** for the process and therefore all transactions are recorded on our side including interest agreed upon in this case which is 11.34%. The store places a hold on your account and allows us to handle the account until such a point when you have settled with us or left the process. With the account being on hold at store level, would mean interest was not running at store level and therefore an accurate balance can only be supp**** from our side.
We will nevertheless further investigate your matter and query the same with the store and supply our final feedback to you soonest,
Best Regards
The Consumer Friend Team
Thank you for your complaint.
Our offices do administer the debt review portfolio on behalf of The Foschini Group and therefore all balances, settlements and statements are to be obtained from our offices for the duration of the account being under the debt review process.
We confirm that your account has been administered with our offices since 2017 and your debt counsellor, Finwell Credit Counsellors who is representing you have been kept informed with regards to the progress of the account and its balance.
All accounts under debt review runs on either the contractual interest rate, or the interest rate negotiated and agreed upon between the debt counsellor on record and the creditor or the creditors representative.
The store handed the account over to our offices from the time you app**** for the process and therefore all transactions are recorded on our side including interest agreed upon in this case which is 11.34%. The store places a hold on your account and allows us to handle the account until such a point when you have settled with us or left the process. With the account being on hold at store level, would mean interest was not running at store level and therefore an accurate balance can only be supp**** from our side.
We will nevertheless further investigate your matter and query the same with the store and supply our final feedback to you soonest,
Best Regards
The Consumer Friend Team
nM
nthabiseng M's updateReviewer Update
19 Jun 2020, 15:57Why did your client failed to refer me to you from the 1st day of my intention to settle the account?They failed me by misleading me as they were aware that I didn't know about you.If they have told me about you from the onset I was definitely gonna communicate with you.I am not at fault here your client created this whole frustration.I was going to be held accountable if I was aware of you then decided to pay direct to them.I am not being difficult but Foschini handled my situation in a very unprofessional manner.In your investigation I hope you will listen to all the records of my calls and follow up on emails they sent me .
I will be happy if you can help me as soon as possible.
I will be happy if you can help me as soon as possible.
nM
nthabiseng M's update19 Jun 2020, 15:57
Reviewer Update
Why did your client failed to refer me to you from the 1st day of my intention to settle the account?They failed me by misleading me as they were aware that I didn't know about you.If they have told me about you from the onset I was definitely gonna communicate with you.I am not at fault here your client created this whole frustration.I was going to be held accountable if I was aware of you then decided to pay direct to them.I am not being difficult but Foschini handled my situation in a very unprofessional manner.In your investigation I hope you will listen to all the records of my calls and follow up on emails they sent me .
I will be happy if you can help me as soon as possible.
I will be happy if you can help me as soon as possible.
Consumer Friend's replyOfficial
19 Jun 2020, 16:29Good day Nthabiseng M
We have done our investigations as advised above and we regard this matter as resolved.
Best Regards
The Consumer Friend Team
We have done our investigations as advised above and we regard this matter as resolved.
Best Regards
The Consumer Friend Team
Consumer Friend's reply19 Jun 2020, 16:29
Official
Good day Nthabiseng M
We have done our investigations as advised above and we regard this matter as resolved.
Best Regards
The Consumer Friend Team
We have done our investigations as advised above and we regard this matter as resolved.
Best Regards
The Consumer Friend Team