DB
Danielle B

1 reviews | Active since Jul 2024

11 Jul 2024, 07:12

Great Service they take your stress away

I doubted with Consumer friend after finding out that my accounts was with them and that I have to pay my accounts through them. There Call centre agent Jonathan assisted me so professionally my stress anger high blood came down. Majority of call centre agents when I call in is so professional. I was placed under debt review wrongfully without knowledge what will happen The debt counselor to me just wanted a sale but not help me. Consumer friend only receives payments after the debt counselor have restructured your payment to pay monthly to all your accounts. My fight is with the debt counselor that blocked my life after 5 days they put me under debt review even though I cancelled intime Consumer friend guided me gave me the knowledge on how where when not even knowing such a place existed. I did not pay my woolworths Credit card or store card not understanding when I call the shop they say speak to your debt counselor but I tell them me and the debt counselor is not talking I received a form 17W but the shops keep on saying speak to your debt counselor

Not knowing consumer friend administers my accounts

Woolworths Credit card and store card was terminated from debt review and the total they sent me was high but Consumerfriend explained to me what to do Glory to God I paid the arrears I owed like not paying for 6 months not knowing anything

Consumerfriend your service was outstanding and everyone that knows me I fight and don't get tired especially if a company is in the wrong

My accounts was reinstated under debt review until I sort out this wrongfully placed under debt review

Sometimes we blame consumer friend but it's not them Guys log onto the drex portal get your statements there monthly

The debt counselor is my battle that I will win now

Thank you Consumerfriend for your great service I give you 300 percent

Outstanding keep on doing what you doing

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Replies (1)
Consumer Friend
Consumer Friend's reply17 Jul 2024, 14:50
Official
Good day Danielle B,

Thank you for the kind review.
We are glad you have been well assisted and will share your sentiments with Jonathan.

Have a great day further.

Kind Regards
Maheshree
Consumer Friend Team