Frustrated by consumer friend poor service

Good day My name is Naomi I was under debt review that was supposed to take me 7 years. But I sacrificed a lots and paid it off in 2 years and 2 months. Debt counseling did their part and issued a clearance certificate and all the paid up letters to myself and all the parties involved. Every one worked accordingly, And update their systems, excluding consumer friend. After the duration that was given to me to check with all the system for the update. I called credit bureau and find out that I'm behind with RCS and Woolworths Credit card.This accounts was paid off and paid up letters issued to me. I then called consumer friend for update, only for them to tell me that, they never received the clearance certificate and I should send it to them. I did send it to them again. after a week, they told me that there longed a call with Woolworths and RCS to update the accounts, before they can procedure with clearance. My question: this accounts were paid since last year, why do we have to wait for them to be updated only now???? I gave them a month to do it today I called and still get the same lady by the name of Samay and she told me that the accounts are still not updated. And that it's not them, but their head office that is taking time. I ask her to put me through to head office, she rep**** that it won't help, as they will still send me back to them. Dear consumer friend head office, can you please update my account and issue me with my clearance certificate??? I can not do this anymore. I've spent a lots of money on calls, yet no one is able to help. All I get is we apologize for the delay like seriously!!