mD
mandisa D

1 reviews | Active since Feb 2015

02 Sept 2021, 15:20

*****

i have a problem. I have been harrassed friend company. they are claiming that I still have a balance on my credit card account for woolworths on the 26th Aug they requested I send the settlement letter as that I had received from MBD which I forwarded on that day together with the proof of payment of R20190.00. they furthermore they requested a clearance from my debt councellor which I sent through on the 30th Aug. today they have called me again saying that actually I have two accounts that are outstanding (loan and credit card for woolworths)and they have informed my debt councelor that the clearance they gave me is invalid. now I do not understand what this is all about , they are threatening me with legal fees that I will have to pay . I mean I paid up all my accounts in May 2021 already why now this? my health is compromised as I am pregnant with high blood pressure I do not know if these people what me to have miscarriage. I do not understand why they are harassing me. I have all the settlement letters as well as proof of payments I had made. I want someone from Woolworths head office to explain to me what is the meaning of this. I mean this is my credit profile they want to dent. what's worse is that for this loan account the claim I have a balance of R24296.00 which I had paid it all up on 12 May 2021. I do not know if they want to rob me or what but I will not pay what I have already paid in full. I mean MBD sent me a settlement amount of R20189.43 on the 20 May 2021 which I paid R20190.

0
Replies (3)
Consumer Friend
Consumer Friend's reply02 Sept 2021, 17:34
Official
Good Day Mandisa 

Trust you are well.

We apologize for your circumstance and inconvenience experienced.

Kindly note we will be in communication with you offline to better assist in resolving the above matter.

Kind Regards
The Consumer Friend Team
mD
mandisa D's update27 Sept 2021, 22:24
Reviewer Update
I honestly do now know what you guys want feom me. But what i will not do is pay for something i have already paid for. Now a difault has been placed next to my name affecting my credit record negatively. I am busy building a house anx i need to source funds i can not because of all this. I was issued with a paid up letter for the loan account but now there is another 2700 balance appearing were does it come from now. Apart from being told by woolworths thay the paid up letter issued for the credit card is invalid i do not understand what is going on here. I demand for a person on higher authority to call me back regarding this matter before ens od business day tomorow or im taking further action with this matter. You guys are just messing with mw now
Consumer Friend
Consumer Friend's reply28 Sept 2021, 14:02
Official
Good Day Mandisa 

Trust you are well.

Apology the for the inconvenience.

Kindly note we are investigating your accounts as per feedback supp**** offline.

Best Regards
The Consumer Friend Team