PM
PHAKAMANI M

1 reviews | Active since Mar 2022

12 Aug 2024, 09:36

Failed to refund money they collected, only empty promises

This company collected money on behalf of Woolworths and Woolworths decoded to change to another company, Consumer friend company continued to collect, and now they promised to refund me back from the 25th of June 2024 until today 12 August 2024, I never received the money only empty promises of "the money will be in your account in 5 days.

Please be cautious.

0
Replies (5)
Consumer Friend
Consumer Friend's reply12 Aug 2024, 10:05
Official
Good day Phakamani M,

Thank you for inquiry below.
Please note the matter will be investigated.
We advise feedback will be provided soonest.

Kind Regards
Maheshree
Consumer Friend Team
Consumer Friend
Consumer Friend's reply12 Aug 2024, 14:36
Official
Good day Phakamani M,

We kindly refer to inquiry herein and advise your refund is in the queue to be processed.
Please note our finance team have confirmed the refund will be paid to you in the next 2 days.
We advise confirmation will be communicated to you once the payment has been processed.

Kind Regards
Maheshree
Consumer Friend Team
Consumer Friend
Consumer Friend's reply13 Aug 2024, 14:34
Official
Good day Phakamani M,

Please note the refund has been paid to you this morning 13.08.2024.
We advise an email will be directed to you shortly providing proof of payment.

We confirm inquiry herein resolved.

Kind Regards
Maheshree
Consumer Friend Team
PM
PHAKAMANI M's update14 Aug 2024, 11:26
Reviewer Update
THANK YOU FOR THE PAYMENT

I would like to confirm that I did receive the funds with speed.
Consumer Friend
Consumer Friend's reply14 Aug 2024, 11:36
Official
Good day Phakamani M,

Thank you for confirmation.
We are glad to have resolved your matter.

Have a great day further.

Kind Regards
Maheshree
Consumer Friend Team