Empty promises and poor service

Ive settled my accounts that was administrated by consumer friend. The account that I had with RCS, was settled, however I paid extra as there was miscommunication. This was in February 2019. Consumer friend promised me a refund and requested that I send my bank statements and copy of my ID which was done immediately. The last email I received from consumer friend with this regards was on 25th April and all the emails state the same that “the refund request is at head office” but there is absolutely no further feedback in regards to the refund. Reading their reviews online it seems that the refund issue is affecting almost any one and the only way to get the attention and a proper response from consumer friend is by posting a complaint. 3 months later there is no communication from their offices so I really hope this catches their attention so that I can finally get my refund that was promised.