Dishonesty

I have recently paid off all my 3 accounts with you and they never updated my payment records for the past 3 years. Now this is affecting my credit score due to the missed payments yet I have been paying every month. The accounts are still open as per the report even after they have been paid off. Please make sure you updat this correctly amd close all three accounts because I have all the paid up letters. This is not okay at all.