SN
Sipho N
1 reviews | Active since Feb 2019
12 Jun 2021, 08:43
Consumer friend worst service
Consumer friend, m still waiting for a correct settlement statement for Truthworth. You send me a wrong one for R2500, it doesn't correspond with R1300 listed on Credit berau and in store statements. Pls rectify this. I want to close this account ASP and be free from you guyz.
Worst service ever.
Helpful (0)
Replies (3)0
Replies (3)
Consumer Friend's replyOfficial
14 Jun 2021, 13:19Good day Sipho N
We refer to your initial Hellopeter Complaint logged on 06.12.2021 and confirm that our offices did respond to you as advised on 08.06.2021.
An email was directed to you offline on 08.06.2021 from our complaints department, advising you to please confirm if you still wish to settle or close the account as per the correspondence in your logged complaint, to allow us to arrange to supply you with the settlement letter according to your request.
Please note, that we have not received any response back from you in this regard. Another email has been sent to you again today for you to supply the confirmation we need to proceed accordingly.
Only once you have responded can we assist further. An agent will call you to verify your email details again, as the email used in our correspondence to you, is the same email you logged the complaint with.
Kind Regards
The Consumer Friend Team
We refer to your initial Hellopeter Complaint logged on 06.12.2021 and confirm that our offices did respond to you as advised on 08.06.2021.
An email was directed to you offline on 08.06.2021 from our complaints department, advising you to please confirm if you still wish to settle or close the account as per the correspondence in your logged complaint, to allow us to arrange to supply you with the settlement letter according to your request.
Please note, that we have not received any response back from you in this regard. Another email has been sent to you again today for you to supply the confirmation we need to proceed accordingly.
Only once you have responded can we assist further. An agent will call you to verify your email details again, as the email used in our correspondence to you, is the same email you logged the complaint with.
Kind Regards
The Consumer Friend Team
Consumer Friend's reply14 Jun 2021, 13:19
Official
Good day Sipho N
We refer to your initial Hellopeter Complaint logged on 06.12.2021 and confirm that our offices did respond to you as advised on 08.06.2021.
An email was directed to you offline on 08.06.2021 from our complaints department, advising you to please confirm if you still wish to settle or close the account as per the correspondence in your logged complaint, to allow us to arrange to supply you with the settlement letter according to your request.
Please note, that we have not received any response back from you in this regard. Another email has been sent to you again today for you to supply the confirmation we need to proceed accordingly.
Only once you have responded can we assist further. An agent will call you to verify your email details again, as the email used in our correspondence to you, is the same email you logged the complaint with.
Kind Regards
The Consumer Friend Team
We refer to your initial Hellopeter Complaint logged on 06.12.2021 and confirm that our offices did respond to you as advised on 08.06.2021.
An email was directed to you offline on 08.06.2021 from our complaints department, advising you to please confirm if you still wish to settle or close the account as per the correspondence in your logged complaint, to allow us to arrange to supply you with the settlement letter according to your request.
Please note, that we have not received any response back from you in this regard. Another email has been sent to you again today for you to supply the confirmation we need to proceed accordingly.
Only once you have responded can we assist further. An agent will call you to verify your email details again, as the email used in our correspondence to you, is the same email you logged the complaint with.
Kind Regards
The Consumer Friend Team
SN
Sipho N's updateReviewer Update
15 Jun 2021, 12:29They did call me to confirm my email address. I gave them two email addresses, till now they haven't send anything.
I'll wait☹️
I'll wait☹️
SN
Sipho N's update15 Jun 2021, 12:29
Reviewer Update
They did call me to confirm my email address. I gave them two email addresses, till now they haven't send anything.
I'll wait☹️
I'll wait☹️
Consumer Friend's replyOfficial
15 Jun 2021, 12:55Good day Sipho
Kindly note that we made sure the email address you supp**** the agent with Monday is the one all the correspondence were sent to again Monday 18:33 (blaqmediahouse)
Please note another agent will call you today and hold on the line until you confirm you have received the correspondence.
Many Thanks
The Consumer Friend Team
Kindly note that we made sure the email address you supp**** the agent with Monday is the one all the correspondence were sent to again Monday 18:33 (blaqmediahouse)
Please note another agent will call you today and hold on the line until you confirm you have received the correspondence.
Many Thanks
The Consumer Friend Team
Consumer Friend's reply15 Jun 2021, 12:55
Official
Good day Sipho
Kindly note that we made sure the email address you supp**** the agent with Monday is the one all the correspondence were sent to again Monday 18:33 (blaqmediahouse)
Please note another agent will call you today and hold on the line until you confirm you have received the correspondence.
Many Thanks
The Consumer Friend Team
Kindly note that we made sure the email address you supp**** the agent with Monday is the one all the correspondence were sent to again Monday 18:33 (blaqmediahouse)
Please note another agent will call you today and hold on the line until you confirm you have received the correspondence.
Many Thanks
The Consumer Friend Team