JW
Jean W

1 reviews | Active since Sept 2016

11 Oct 2016, 12:53

Consumer Friend - Pathetic Service

<p>My husband and I have settled all our Debt, were proud of ourselves because we are finally DEBT FREE.</p> <p>When we app**** for our home loan, we were declined, because even after we queried the flag on my husband's account, they reasured us that it will be removed 14 - 21 working days. That was said in an email MAY MONTH THIS YEAR!!</p> <p> </p> <p>So even if your account is settled, and you have obtained a Paid Up letter, it wont help or change the situation, because Consumer Friend has to Communicate with the Credit Bureau to remove the default....and to get them do do that is the problem.</p> <p>We have called, emailed...yet STILL WAITING!!!</p>

0
Replies (3)
Consumer Friend
Consumer Friend's reply11 Oct 2016, 13:17
Official

Good day

We confirm the matter has been attended to.

Kind Regards

JW
Jean W's update12 Oct 2016, 08:32
Reviewer Update

Good day,

Not resolved yet, my application is still declined.

Consumer Friend
Consumer Friend's reply08 Jun 2021, 23:34
Official
No further action required.