Consumer friend not friendly after all

Item: Consumer Friend
Rating: 1
Author: Sipho N

I called consumer friend requesting a settlement deal which they gave me for RCS game account. Settlement deal was R2752. 47 which i paid on the 29th November.

So they are saying am owing R497, i tried calling them to sort this out. Till today they haven't. 9days passed since i settled my account but Consumer friend is dragging its feet cause they want to overburdened me.

Pls help

Helpful (0)

Replies (5)

Consumer Friend's replyOfficial

09 Nov 2021, 15:50

Good day Sipho

We have received your complaint well.

The matter is currently with our internal RCS team who is arranging for the write off of the remaining balance on the account. Once this is done, the paid up letter will be sent to you as soon as possible.

We will keep you posted on the write off.

Kind Regards
Chantell
The Consumer Friend Team

Consumer Friend's reply09 Nov 2021, 15:50

Official

Sipho N's updateReviewer Update

09 Nov 2021, 16:47

Thanks

Sipho N's update09 Nov 2021, 16:47

Reviewer Update

Thanks

Consumer Friend's replyOfficial

10 Nov 2021, 10:19

Good day Sipho

I believe you received the letter and your matter is resolved.

Best Regards
Chantell
The Consumer Friend Team

Consumer Friend's reply10 Nov 2021, 10:19

Official

Good day Sipho

I believe you received the letter and your matter is resolved.

Best Regards
Chantell
The Consumer Friend Team

Sipho N's updateReviewer Update

10 Nov 2021, 10:42

Thanks a lot Chantell.
I did receive my settlement letter❤️

Sipho N's update10 Nov 2021, 10:42

Reviewer Update

Thanks a lot Chantell.
I did receive my settlement letter❤️

Consumer Friend's replyOfficial

10 Nov 2021, 12:50

Thanks so much for letting us know Sipho..

All the best to you..

Consumer Friend's reply10 Nov 2021, 12:50

Official

Thanks so much for letting us know Sipho..

All the best to you..