Consumer Friend NOT a FRIEND

Yesterday I called my debt counselor regarding settling my accounts as I am finally free of financial distress.

My counselor advised me to make payment via Consumer Friend and provided me with a link for the self serv portal.

I had trouble getting registered and decided to call the customer service line, the lady did not understand what I was requesting and came across as if she just wanted to get me off the line. Her listening s****s was pathetic, I had to constantly repeat myself.

I requested my statements for my 3 accounts to be emailed to me and I did not receive anything. I called in this morning again, spoke to a lady named Nicole and she advised that she will send the statements(no apology for not receiving it yesterday).. i still not not receive anything.

I called in 20min again to speak to a manager and the agent was quick to get one, not even considering to take ownership of this call.. I ended up speaking to the manager Candice who explained to me the delay as to why i have not received my statementa via email and she reassured me that I will receive it within a minute.

Its been 30min and i still did not receive a damn thing.

By far the worst customer service ever!.