Consumer friend more like consumer enemy

I am totally disgusted by the service that I received from consumer friend. I have an overpayed truworths account from 2018. Truworths told me to call consumer friend. I was assisted by a very rude consultant who told me that this account has nothing to do with them I should call truworths back Called truworths 3 times and they are still telling me to call consumer friend. They are ********s to withhold money that does not belong to them. I'm so disappointed yet they would calling me non stop if I was the one who owed them