Consumer Friend Ignoring request from Clients and Customers.

I am currently under debt review. I have listed 4 accounts under debt review and two of the accounts has been paid off. In February I requested a settlement letter from Edcon which was dated 21.02.2022 with a settlement amount. I have made payment on the account before the date stated that the settlement was valid till. The last few months I have started to receive calls from Jet Collection Department stating that there is still an amount outstanding on the account. I have sent all the documents through to The Consumer Friend stating that the account has been paid as per the settlement Letter and they assist that the account is still outstanding. I have never experienced service like this where they send the same response over and over and over again.

It is because of this type of service that people would rather not pay accounts. I have been trying to sort this matter out for some time now and even my debt counsellor is getting the same response that I am getting. I am very disgusted by this service