KM
Karen M

1 reviews | Active since Jul 2017

10 Dec 2018, 14:51

CONSUMER FRIEND EITHER DE*****ED THEIR OWN CLIENT WOOLWORTHS OR ME

When I underwent debt consolidation in October 2012, consumer friend was collecting on behalf of truworths and my Woolworths visa card. Payments went directly into their account ( ********** 662), for both creditors until January 2018. Now Woolworths have set attorneys on me saying I owe R 15 000. That was the initial.amount I owed in October 2012. Woolworths said they never received any payment for me or Consumer Friend( as confusingly called eastonberry too). I phoned eastonberry and when I quotes the account number , they said it is consumer friend bank account. I am really at end of my tether. As I have a chronic illness and now woolworths harassing me for the money which Consumer Friend has in their account. This needs to be dealt asap as this is tantamount to *****.if you paid Woolworths the money, I want proof of payment.

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Replies (1)
Consumer Friend
Consumer Friend's reply10 Dec 2018, 15:32
Official
Good day Mrs Maharaj

We acknowledge receipt of your complaint and wish to assist you urgently.

An investigation will be done concerning your Woolworths visa account and a complete reconciliation will be done concerning all payments done to our offices and the possible payments that you have not done to our offices but directed to the creditor instead.

Our offices will supply you with our feedback herein as soon as the above has been concluded.  Please hold off all current payments for now until we have resolved the matter in order for us to supply you with correct bank details for future payments.

Kind Regards
The Consumer Friend Team