Consumer Friend doing as they please....

I voluntarily entered into debt review. I received my consent order and nowhere in this consent order does it mention My Edgars account. DebtBusters negotiated my rates and repayments and all the other steps they had to do. This year I had the opportunity to settle my debt review process a little earlier than anticipated. Arrangements were made and I paid all the settlement amounts for all the accounts that was listed under review. I didn't even get discount for early settlement. I received my paid up letters from my various creditors including Consumer Friend. All my other accounts had been closed except my 2 Woolworths accounts and my store account was still reflecting an outstanding balance. Upon enquiring about this I got informed that they can't do anything about this as I still have another account with them under debt review. I found that to be very strange. According to the various call centre agents, Consumer Friend had taken my Edgars account, that was paid in advance, and classified it as a debt review account. Nowhere in the consent order did it mention that my Edgars account had been included under debt review.

I hadn't received any documentation informing me that CF had decided to place my account under debt review, nor had I made any requests for this account to be placed under debt review. CF had placed this account under debt review at their own accord after I had settled all my outstanding debt under debt review and had received my Form 19 clearance certificate from Debt Busters which they had also received.

All my other accounts that CF were overseeing had already been settled in July & August 2020, CF even issued me with the paid up letters and assured me that the accounts will be closed. (I know I'm repeating) (Another issue - My Woolworths accounts still hasn't been closed and the store account is reflecting a balance outstanding and overdue and according to the credit bureaus it's overdue by 8 months)

I have spoken to their call centre numerous times in the last week or two and I'm now tired of getting nowhere. My next step will be a complaint to the NCR.

It makes me wonder what happened to the 7 and 21 days turnaround times??