mM
matumelo M
1 reviews | Active since Sept 2014
01 Nov 2019, 10:48
consumer friend ******
I overpaid my account my game account which was handed over to consumer friend in August 2019. till date i have been calling and asking about my refund but they have not given me the refund. they keep telling me that they will get back to me, they keep on saying they are waiting for head office.
Helpful (0)
Replies (3)0
Replies (3)
Consumer Friend's replyOfficial
01 Nov 2019, 11:41Good day Matumelo M
Thank you for your complaint.
We are busy liaising with the refunds team as well as head office to arrange for your refund to be processed as soon as possible.
We will keep you posted with the progress of the request and advise you when this has been actioned.
Kind Regard
The Consumer Friend Team
Thank you for your complaint.
We are busy liaising with the refunds team as well as head office to arrange for your refund to be processed as soon as possible.
We will keep you posted with the progress of the request and advise you when this has been actioned.
Kind Regard
The Consumer Friend Team
Consumer Friend's reply01 Nov 2019, 11:41
Official
Good day Matumelo M
Thank you for your complaint.
We are busy liaising with the refunds team as well as head office to arrange for your refund to be processed as soon as possible.
We will keep you posted with the progress of the request and advise you when this has been actioned.
Kind Regard
The Consumer Friend Team
Thank you for your complaint.
We are busy liaising with the refunds team as well as head office to arrange for your refund to be processed as soon as possible.
We will keep you posted with the progress of the request and advise you when this has been actioned.
Kind Regard
The Consumer Friend Team
mM
matumelo M's updateReviewer Update
07 Nov 2019, 16:13 called consumer friend again today and i was told that the matter is still with head office. i then called head office on *** EDC department and the EDC department sent me back to consumer friend as the account shows that its closed from their side the cradited amount should have been sent back to me. I DETEST CONSUMER FRIEND. please pay me back my money you ****** i
mM
matumelo M's update07 Nov 2019, 16:13
Reviewer Update
called consumer friend again today and i was told that the matter is still with head office. i then called head office on *** EDC department and the EDC department sent me back to consumer friend as the account shows that its closed from their side the cradited amount should have been sent back to me. I DETEST CONSUMER FRIEND. please pay me back my money you ****** i
Consumer Friend's replyOfficial
11 Nov 2019, 14:11Good day Matumelo M
We confirm the refund was processed on Friday and should reflect in your bank account shortly.
Kind Regards
The Consumer Friend Team
We confirm the refund was processed on Friday and should reflect in your bank account shortly.
Kind Regards
The Consumer Friend Team
Consumer Friend's reply11 Nov 2019, 14:11
Official
Good day Matumelo M
We confirm the refund was processed on Friday and should reflect in your bank account shortly.
Kind Regards
The Consumer Friend Team
We confirm the refund was processed on Friday and should reflect in your bank account shortly.
Kind Regards
The Consumer Friend Team