Confermation letter for a sanlam

This is the worst nightmare to deal with consumer friend I have settle my account for Sanlam first of all I was phoning their office for a week just to give me the correct information I did the payment trough EFT and they confirm that they did receive the money but will only do the payment to Sanlam by month end this is ridicules I ask for a email just for confirmation that this will only be done by month end its now 2 days Now I have to phone again and they just don't want to send me the email after telling me that it is not a problem sending me the email If you phone their office they take for ever to pick up their phones. If I have to struggle just to get confirmation for a letter HOW LONG WILL I HAVE TO WAIT FOR MY PAID UP LETTER and this is now the only thing that Holds me back to be finally debt free Thank s a lot for your poor serves I need this to give in by the debt counsellor I have to finalise this and now I have to wait for month end this is not acceptable Why was this not mention when I TOLD THE PEOPLE THAT I WILL SETTLE THE ACCOUNT