Clueless

I opened an Identity and Hi account after receiving a clearance certificate. Used the certificate to open accounts. Consumer friend then flagged them as being under debt review and my accounts are blocked now. They just refuse to open it because there are outstanding balances and it's under debt review, yet there is no valid court order placing these accounts under debt review. I have never even owned a Identity or Hi account until April of 2023. A month after clearance from debt review. An yes there will be outstanding balances. These are new accounts that I have been using. That was opened after clearance. Consumer friend now wants me to pay up these accounts before I can use them again. The more I ask for a valid court order indicating the accounts are under debt review the less assistance I get. Only a call centre agent that has no grasp of the law telling me it's my fault.