1 reviews | Active since May 2016
Clearance Certificate and Status Update
Good day, I received a paid-up letters from you after being under debt review as well as a clearance certificate on 29/8/2018. I have recently found out that my status still reflects as under debt review which of course influences my credit score etc. Please urgently confirm that my status on your system no longer reflects as 'under debt' review as this is no longer the case. Foschini’s - Account Nr.: ***, Paid up letter received: 18/9/2014 Mr Price – Account Nr.: ***, Paid up letter received: 22/2/2018 RCS – Account Nr.: ***, Paid up letter received: 17/4/2018 Truworth’s – Account Nr.: ***, Paid up letter received: 25/1/2016 Woolworths – Account Nr.: ***, Paid up letter received: 17/4/2018 Your feedback and assistance to clear my status would be greatly appreciated
Kind Regards Chantell Frauendorf
Thank you for your complaint.
As per our telecom on even date, we kindly await you to supply the relevant credit bureau reports to our offices in order for us to investigate which matters you do require assistance on.
As advised, a debt review status can only be cleared by the debt counsellor on record in terms of the debt help system which is updated once your clearance certificate is issued.
Once we are in receipt of your credit bureau reports, we will have a better understanding as to what is required to help you resolve your dispute.
Best Regards
The Consumer Friend Team
Thank you for your complaint.
As per our telecom on even date, we kindly await you to supply the relevant credit bureau reports to our offices in order for us to investigate which matters you do require assistance on.
As advised, a debt review status can only be cleared by the debt counsellor on record in terms of the debt help system which is updated once your clearance certificate is issued.
Once we are in receipt of your credit bureau reports, we will have a better understanding as to what is required to help you resolve your dispute.
Best Regards
The Consumer Friend Team
Thank you for the quick response. I understand. I will request the relevant documents, and see where the problem might be. Will forward asap if needed.
Kind Regards
Thank you for the quick response. I understand. I will request the relevant documents, and see where the problem might be. Will forward asap if needed.
Kind Regards