Bad Service from Consumer Friend

I had a woolworths credit card I had a problem with payments and got summonsed by woolworths. I made payment arrangements with the attorneys involved and paid R1000 each month thereafter After about three months the attorney told me to start making my payments directly at woolworths again. Last night I received an sms from Consumer Friend that they havent received my payment I was not told by anyone that my account is now with consumer friend I phoned them and they told me they cannot see any payment that I have made for the last year and that I should sent them proof of payment I do not still have all my receipts for the last year Now my question is why is the correspondence so bad between woolworths and consumer friend Why can consumer friend not get my payment info from woolworths (their client) directly They are very unprofessional on the phone and dont have a clue about the accounts that they are handling