HP
Haniky P
1 reviews | Active since Jan 2019
23 Oct 2019, 05:07
Bad service Consumer Friend
I was under debt review, payed off my accounts both RCS and Foschini. But on itc still shows that I am owing these two, I'm not receiving help from consumer friend and it is making my life difficult.
Helpful (0)
Replies (8)0
Replies (8)
Consumer Friend's replyOfficial
23 Oct 2019, 08:41Good day Mahaneng P
Thank you for your complaint.
We will be investigating your matter and supply you with the necessary feedback and resolve in due course.
Best Regards
The Consumer Friend Team
Thank you for your complaint.
We will be investigating your matter and supply you with the necessary feedback and resolve in due course.
Best Regards
The Consumer Friend Team
Consumer Friend's reply23 Oct 2019, 08:41
Official
Good day Mahaneng P
Thank you for your complaint.
We will be investigating your matter and supply you with the necessary feedback and resolve in due course.
Best Regards
The Consumer Friend Team
Thank you for your complaint.
We will be investigating your matter and supply you with the necessary feedback and resolve in due course.
Best Regards
The Consumer Friend Team
HP
Haniky P's updateReviewer Update
23 Oct 2019, 08:56Investigating how? Just update on your records that I have paid!!! I have suffered enough already!!
HP
Haniky P's update23 Oct 2019, 08:56
Reviewer Update
Investigating how? Just update on your records that I have paid!!! I have suffered enough already!!
HP
Haniky P's updateReviewer Update
23 Oct 2019, 10:04I would really appreciate if you guys do call me instead of buzzing me as when I try to return your call I am having to speak to your rude administrator. I need this issue resolved ASAP
HP
Haniky P's update23 Oct 2019, 10:04
Reviewer Update
I would really appreciate if you guys do call me instead of buzzing me as when I try to return your call I am having to speak to your rude administrator. I need this issue resolved ASAP
Consumer Friend's replyOfficial
23 Oct 2019, 10:20Good day Mahaneng P
We have investigated your matter and our system indicates your clearance certificate is dated 10.10.2019. Our offices received the certificate from your debt counsellor the next day by 11.10.2019.
There is a time frame involved for the updates to be done, with regard to the relevant credit bureaus which can take as long as 21 working days.
Please note, that it is only the 10th working day since your certificate was issued and we are busy liaising with head office to arrange for an urgent update as per your request.
Kind Regards
The Consumer Friend Team
We have investigated your matter and our system indicates your clearance certificate is dated 10.10.2019. Our offices received the certificate from your debt counsellor the next day by 11.10.2019.
There is a time frame involved for the updates to be done, with regard to the relevant credit bureaus which can take as long as 21 working days.
Please note, that it is only the 10th working day since your certificate was issued and we are busy liaising with head office to arrange for an urgent update as per your request.
Kind Regards
The Consumer Friend Team
Consumer Friend's reply23 Oct 2019, 10:20
Official
Good day Mahaneng P
We have investigated your matter and our system indicates your clearance certificate is dated 10.10.2019. Our offices received the certificate from your debt counsellor the next day by 11.10.2019.
There is a time frame involved for the updates to be done, with regard to the relevant credit bureaus which can take as long as 21 working days.
Please note, that it is only the 10th working day since your certificate was issued and we are busy liaising with head office to arrange for an urgent update as per your request.
Kind Regards
The Consumer Friend Team
We have investigated your matter and our system indicates your clearance certificate is dated 10.10.2019. Our offices received the certificate from your debt counsellor the next day by 11.10.2019.
There is a time frame involved for the updates to be done, with regard to the relevant credit bureaus which can take as long as 21 working days.
Please note, that it is only the 10th working day since your certificate was issued and we are busy liaising with head office to arrange for an urgent update as per your request.
Kind Regards
The Consumer Friend Team
HP
Haniky P's updateReviewer Update
23 Oct 2019, 10:43Your "investigation" is incomplete, and this is a shame. It happens when you respond for just the sake of responding.
Debt review flag has been removed on my credit record and you guys haven't updated. On my credit report it shows that I am in arrears with both of your accounts, how is this happening as I settled in September? Do you need a clearance that shows the information you already have? That I have settled.
Please do better than this!!!
Debt review flag has been removed on my credit record and you guys haven't updated. On my credit report it shows that I am in arrears with both of your accounts, how is this happening as I settled in September? Do you need a clearance that shows the information you already have? That I have settled.
Please do better than this!!!
HP
Haniky P's update23 Oct 2019, 10:43
Reviewer Update
Your "investigation" is incomplete, and this is a shame. It happens when you respond for just the sake of responding.
Debt review flag has been removed on my credit record and you guys haven't updated. On my credit report it shows that I am in arrears with both of your accounts, how is this happening as I settled in September? Do you need a clearance that shows the information you already have? That I have settled.
Please do better than this!!!
Debt review flag has been removed on my credit record and you guys haven't updated. On my credit report it shows that I am in arrears with both of your accounts, how is this happening as I settled in September? Do you need a clearance that shows the information you already have? That I have settled.
Please do better than this!!!
Consumer Friend's replyOfficial
23 Oct 2019, 11:41Good day Mahaneng P
Thank you for your concerns. We will email you when your matter is completely resolved.
Kind Regards
The Consumer Friend Team
Thank you for your concerns. We will email you when your matter is completely resolved.
Kind Regards
The Consumer Friend Team
Consumer Friend's reply23 Oct 2019, 11:41
Official
Good day Mahaneng P
Thank you for your concerns. We will email you when your matter is completely resolved.
Kind Regards
The Consumer Friend Team
Thank you for your concerns. We will email you when your matter is completely resolved.
Kind Regards
The Consumer Friend Team
HP
Haniky P's updateReviewer Update
23 Oct 2019, 11:43May I please receive a timeline, as this was supposed to be done in September?
HP
Haniky P's update23 Oct 2019, 11:43
Reviewer Update
May I please receive a timeline, as this was supposed to be done in September?
Consumer Friend's replyOfficial
08 Jun 2021, 23:29This was resolved already. No further action required.
Consumer Friend's reply08 Jun 2021, 23:29
Official
This was resolved already. No further action required.