Appalling service

I have never been this disappointed by a service provide in my life. I have been chasing my refund with consumed friend since August 6, 2021 and to date I'm still not refunded. I have spoken to over 10 people on the phone, sent countless emails to the refund dept, customer accounts dept, complaints dept, individuals, and no one seem to care.

I have received the same feedback that my query has been sent to the relevant department, but action never follows until I send another email to follow up, only to get the same feedback again and again and again. This has been going on from Aug 6 to date.

This is the most pathetic service I have ever encountered in the entire being. I work for one of the top companies, servicing one of the major telecommunications companies in the country, this type of service would have gotten a lot of people fire in my company...but then, it shows how some companies don't value their client, the same clients that keeps their business afloat

There's absolutely nothing friendly about their service, they do not represent their name at all.