SK
Shina K

1 reviews | Active since Feb 2022

22 Oct 2024, 19:52

ANGRY PERSON

I signed up with consumer friend on 2021 to get my debt cleared, The fix, game, capfin was cleared and paid up letters received I have one account left sportcene with a balance of 4k I made contact with consumer friend to have the debt review flagged removed due to not being over indebted in more, I got the rin around saying that it can't be removed as not all accounts are paid up. I stop paying the last account so that it can be terminated from debt review so I can have the debt review removed from my name even after paying g off everything and only having a balance of 4k they still don't want to remove my debt review my last account is terminated and they no longer responsibly for it yet they still don't want to remove my debt review many calls and emails my debt councellor can never be found I am looking at seeking legal actions and providing proof of everything so far because according to the law the debt review process can be removed if you no longer indebted which I am not.

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Replies (2)
Consumer Friend
Consumer Friend's reply23 Oct 2024, 08:18
Official
Good day Shina,

Thank you for inquiry.
Please note Consumer Friend acts on behalf of the credit providers and administers the accounts within debt review.
Our office does not place consumers under debt review, this is done by a debt counsellor.
The debt counsellor is responsible to remove the debt review flag from your credit profile upon issuance of 'Form 19 - Clearance Certificate'.
Should all your debts be settled please submit the paid-up letters to the debt counsellor to request the Clearance Certificate.

We acknowledge you are unable to reach your debt counsellor and encourage you to continue trying to contact their office for assistance.
We advise an email will be directed to you shortly with further details.

Kind Regards
Maheshree
Consumer Friend Team
Consumer Friend
Consumer Friend's reply23 Oct 2024, 08:28
Official
Good day Shina,

Please note an email has been directed to you with your debt counsellor details for further assistance.
We advise inquiry herein is resolved.

Kind Regards
Maheshree
Consumer Friend Team