Adverse listing negatively affecting me even after its been paid up

I am very upset about everything.I paid up my fasta account which had an adverse. I requested Consumer friend to remove the adverse listing however they now telling me about a clearance letter. Clearance letter for what because my debt review was terminated a month ago,I got cleared it and the flag has been removed so what does this have to do with you removing a fully paid up account from an adverse. As if this isn’t bad enough they take days to reply to my emails. I have sent the clearance certificate but I know it will take ages or even no response at all. Very very very bad client service I swear