1 reviews | Active since Feb 2014
Absoulute WORST service to get a paid up Letter!!
Where do I start. On the 26th of March 2018 my debt counciler have asked for a paid up letter to be issued. Taking in considiration that this is the LAST one I am waiting for to get my clearance certificate. After NUMEROUS calls from my counciler to Consumer Friend it has got us nowhere. When I stepped in and phoned them on the 30th of April 2018 this was their exact responce "We have requested on 19 April 2018 that the remaining balance, which I am not liable for, due to being under Debt Review needs to be written off by WFS, before a Paid up letter can be issued." Now my question - *** HAVE THEY DONE FROM THE 26th OF MARCH UNTIL THE 19th OF APRIL????????????????? Why has the request to write off the balance only sent almost a MONTH after first point of contact!! I could of have received my clearance certificate a long time ago. THEN the operator whom I spoke to gets ****y and tells me "you can be glad we are helping you in writing off the existing amount" All the reviews I read from Consumer Friend is negative! They do not know what customer service mean. And their responce on this post will be. "Good day Sir, We are in the process to getting this matter solved" - Just like everyone els's reply's that I habe read. PLEASE CONSUMER FRIEND..... GET THE PACE GOING!!!!
Good day
We refer to your complaint. Kindly note the account in question reflected an additional payment distributed to us 2 days after your settlement of the account.
We further confirm that we had to take the necessary steps to arrange for the refund of such a payment to your self which was effected on 06.04.2018. The account thereafter in terms of the reduced debt review interest rate @ 0.47% to be closed.
The write off that needed to be actioned with the creditor, would be in terms of the contractual obligation as per the creditor system.
We confirm the paid up letter and proof of refund has been provided to yourself.
All the best in your future endeavours.
Kind Regards
Consumer Friend Team
Good day
We refer to your complaint. Kindly note the account in question reflected an additional payment distributed to us 2 days after your settlement of the account.
We further confirm that we had to take the necessary steps to arrange for the refund of such a payment to your self which was effected on 06.04.2018. The account thereafter in terms of the reduced debt review interest rate @ 0.47% to be closed.
The write off that needed to be actioned with the creditor, would be in terms of the contractual obligation as per the creditor system.
We confirm the paid up letter and proof of refund has been provided to yourself.
All the best in your future endeavours.
Kind Regards
Consumer Friend Team