Laptop broke in less than 3 months and not even their customer care email address works. DO NOT buy this *******.

I bought a Connex Trend Book from HiFi Corporation at N1 City, Cape Town on 29 February 2020 and less than 2 months later I'm stuck with a constantly flickering screen and no sound. I took it back today due to lock down, which caused the delay, else I would have been there sooner. I have made it very clear that I do not want that piece of ******* back and that I expect to be refunded. Fair enough, they will send it for assessment (I was told between 7 and 21 days. There is quite a difference between a week and 3 weeks!!) but I am adamant that I DO NOT want that device back. What kind of brand new device has such faults after less than 3 months? Certainly not a brand I will spend any amount of money on again. I've tried to email the customer care directly from the Connex website and unsurprisingly, the email bounced right back. So i can't even get an answer directly from them. If I have to take this further, I assure both HiFi Corp N1 City and Connex that I will. I will not pay that amount of money on a piece of junk just to be sent the same ******* or, even worse, a repaired piece of *******. I bought a brand new device, it does not work, I want my money back.