KG
Katie G
1 reviews | Active since Jul 2016
05 Oct 2020, 09:32
Terrible service
I sent through my documentation on 23 September 2020. I was told my internet through telkom would be from 01 October 2020. It's now the 5th!! we have no internet. this is unacceptable. we are losing business as we are unable to connect. I don't care if it's your fault or telkom's fault, YOU are who we are dealing with, YOU sort it out. we have been told by Shafeeq that he keeps escalating this matter to management but nothing is happening. What is the point of an escalation system then? we will be calling every hour today. This needs to be sorted TODAY. I will not accept anything else. get back to me ASAP, this service is completely unacceptable. and do not come back to me blaming this one Telkom. you are the middleman, you sort it out with them, don't tell me again that I need to go to them
We are also now having to spend money on a router and sim card so we can just get work done. We chose your company to assist us and I can see now we have made a massive mistake. SORT THIS OUT NOW PLEASE
Helpful (0)
Replies (7)0
Replies (7)
Connection Kings's replyOfficial
06 Oct 2020, 10:10Hi Katie, As discussed with you via Phone call, email and Facebook messenger, there was a hold up because of the expense and income fields on the application. We have escalated this with every avenue we have available and put immense pressure on Telkom.
Connection Kings's reply06 Oct 2020, 10:10
Official
Hi Katie, As discussed with you via Phone call, email and Facebook messenger, there was a hold up because of the expense and income fields on the application. We have escalated this with every avenue we have available and put immense pressure on Telkom.
Connection Kings's replyOfficial
06 Oct 2020, 10:11Unfortunately, we are not Telkom and are merely the middleman. We have absolutely zero control on what happens after the application gets processed. Thereafter, the ISP in question takes over and we have limited influence over them in this regard.
Connection Kings's reply06 Oct 2020, 10:11
Official
Unfortunately, we are not Telkom and are merely the middleman. We have absolutely zero control on what happens after the application gets processed. Thereafter, the ISP in question takes over and we have limited influence over them in this regard.
Connection Kings's replyOfficial
06 Oct 2020, 10:11We are trying everything in our power to assist you but this is actually not within our full control. Also a point to mention is that we assisted you within 1 hour of receiving your query and have been pushing on Telkom ever since.
Connection Kings's reply06 Oct 2020, 10:11
Official
We are trying everything in our power to assist you but this is actually not within our full control. Also a point to mention is that we assisted you within 1 hour of receiving your query and have been pushing on Telkom ever since.
Connection Kings's replyOfficial
06 Oct 2020, 10:11As such, we do not feel it is fair to have gone to every platform available to attempt to put our business into disrepute. We apologise for any inconvenience caused and we are and will continue pushing to sort out your application ASAP.
Connection Kings's reply06 Oct 2020, 10:11
Official
As such, we do not feel it is fair to have gone to every platform available to attempt to put our business into disrepute. We apologise for any inconvenience caused and we are and will continue pushing to sort out your application ASAP.
KG
Katie G's updateReviewer Update
06 Oct 2020, 10:33Thank you to Nick, Aldyn, and Shafeeq for assisting us with cancelling our contract with Connection Kings. They were extremely helpful in our interaction with the company and if it were not for Brandon we most likely would have stayed with the company. These three guys were polite and followed up with us. Brandon is another story, he phoned both myself and my husband demanding that we delete our negative review of the company online and threatening to publically publish our financial statements online if we did not remove the review, which is against the POPI act and is totally *******. We do not take kindly to someone trying to have negative reviews removed through manipulation. Reviews are for the public to know what a company is like and for the company to utilise to improve their service. Again, thanks to Nick, Aldyn, and Shafeeq. You all reacted and helped us in a perfect example of how to assist a dissatisfied customer
And by the way Brandon, it is the consumer's right to post on any and all social media platforms that they want to in order to have their voice heard. I had been asking for assistance since 1 October with no help. It is not unreasonable to then turn to social media to get your attention. Your company should have picked up the issue on the forms on day 1. 23 September is where this started. Instead you waited for Telkom to tell you it was filled out wrong. What is the point in being a middleman if you do not review forms to make sure they are filled out correctly? You don't even need access to the bank account documents to have been able to see that I accidentally filled the form in incorrectly. If your company as the middleman is unable to even proof read forms before sending them through, why do you guys even exist as a company? What is your purpose if not to assist? Do you just sit there and press the forward button on the forms?
And by the way Brandon, it is the consumer's right to post on any and all social media platforms that they want to in order to have their voice heard. I had been asking for assistance since 1 October with no help. It is not unreasonable to then turn to social media to get your attention. Your company should have picked up the issue on the forms on day 1. 23 September is where this started. Instead you waited for Telkom to tell you it was filled out wrong. What is the point in being a middleman if you do not review forms to make sure they are filled out correctly? You don't even need access to the bank account documents to have been able to see that I accidentally filled the form in incorrectly. If your company as the middleman is unable to even proof read forms before sending them through, why do you guys even exist as a company? What is your purpose if not to assist? Do you just sit there and press the forward button on the forms?
KG
Katie G's update06 Oct 2020, 10:33
Reviewer Update
Thank you to Nick, Aldyn, and Shafeeq for assisting us with cancelling our contract with Connection Kings. They were extremely helpful in our interaction with the company and if it were not for Brandon we most likely would have stayed with the company. These three guys were polite and followed up with us. Brandon is another story, he phoned both myself and my husband demanding that we delete our negative review of the company online and threatening to publically publish our financial statements online if we did not remove the review, which is against the POPI act and is totally *******. We do not take kindly to someone trying to have negative reviews removed through manipulation. Reviews are for the public to know what a company is like and for the company to utilise to improve their service. Again, thanks to Nick, Aldyn, and Shafeeq. You all reacted and helped us in a perfect example of how to assist a dissatisfied customer
And by the way Brandon, it is the consumer's right to post on any and all social media platforms that they want to in order to have their voice heard. I had been asking for assistance since 1 October with no help. It is not unreasonable to then turn to social media to get your attention. Your company should have picked up the issue on the forms on day 1. 23 September is where this started. Instead you waited for Telkom to tell you it was filled out wrong. What is the point in being a middleman if you do not review forms to make sure they are filled out correctly? You don't even need access to the bank account documents to have been able to see that I accidentally filled the form in incorrectly. If your company as the middleman is unable to even proof read forms before sending them through, why do you guys even exist as a company? What is your purpose if not to assist? Do you just sit there and press the forward button on the forms?
And by the way Brandon, it is the consumer's right to post on any and all social media platforms that they want to in order to have their voice heard. I had been asking for assistance since 1 October with no help. It is not unreasonable to then turn to social media to get your attention. Your company should have picked up the issue on the forms on day 1. 23 September is where this started. Instead you waited for Telkom to tell you it was filled out wrong. What is the point in being a middleman if you do not review forms to make sure they are filled out correctly? You don't even need access to the bank account documents to have been able to see that I accidentally filled the form in incorrectly. If your company as the middleman is unable to even proof read forms before sending them through, why do you guys even exist as a company? What is your purpose if not to assist? Do you just sit there and press the forward button on the forms?
Connection Kings's replyOfficial
06 Oct 2020, 10:50Hi Katie, we are in the process of cancelling your application. Overall, we are not demanding that you remove your reviews, but simply ask that you be fair and consider all the circumstances when posting. But nevertheless, we will cancel your application. Have a great day further.
Connection Kings's reply06 Oct 2020, 10:50
Official
Hi Katie, we are in the process of cancelling your application. Overall, we are not demanding that you remove your reviews, but simply ask that you be fair and consider all the circumstances when posting. But nevertheless, we will cancel your application. Have a great day further.
KG
Katie G's updateReviewer Update
06 Oct 2020, 13:24Maybe check those calls with Brandon because he said that the reviews had to be removed by 5pm yesterday or else he would be publishing publically our financial information with screenshots, which is against the POPI act. Any lawyer will tell you that telling a client you will publish information that can lead to them being de*****ed is manipulation and ********* and would fall under the umbrella of demanding that someone do something. Saying if you do not remove a review by 5pm I will publish your banking details is a demand. Luckily for me, I know that I could take him to court if he dared to do such a thing and I would not hesitate to obtain legal representation if he so much as moved a toe in that direction, but you will have clients who are too intimidated by him to realise they could sue him to high heaven and would comply with his threats. Maybe you (more specifically, Brandon) should consider being fair to clients next time, instead of harassing them via phone calls and making threats. I will never have a good thing to say about Connection Kings overall because of Brandon and how this complaint has been handled as if a four year old is behind the computer.
KG
Katie G's update06 Oct 2020, 13:24
Reviewer Update
Maybe check those calls with Brandon because he said that the reviews had to be removed by 5pm yesterday or else he would be publishing publically our financial information with screenshots, which is against the POPI act. Any lawyer will tell you that telling a client you will publish information that can lead to them being de*****ed is manipulation and ********* and would fall under the umbrella of demanding that someone do something. Saying if you do not remove a review by 5pm I will publish your banking details is a demand. Luckily for me, I know that I could take him to court if he dared to do such a thing and I would not hesitate to obtain legal representation if he so much as moved a toe in that direction, but you will have clients who are too intimidated by him to realise they could sue him to high heaven and would comply with his threats. Maybe you (more specifically, Brandon) should consider being fair to clients next time, instead of harassing them via phone calls and making threats. I will never have a good thing to say about Connection Kings overall because of Brandon and how this complaint has been handled as if a four year old is behind the computer.