NG
Natasha G

1 reviews | Active since Jul 2014

17 Mar 2020, 11:46

Customer Service is PATHETIC!

Should you get a call from Connection Kings, please know that you are going to be doing al the follow up calls and running around trying to get your fibre set-up. You are not going to get the after clauses read to you about set up times and waiting periods. Between them and Vumatel they were quick to phone and get me connected, gave me good deals, Me being the fool fell for it all and to-date have not had one phone call from anyone regarding my application. I have had to do all the calls, retrieve feedback and waste time. I have had 3 agents dealing with my application and have not spoken to one of them, they ignore your WhatsApp messages when you message on their WhatsApp number, they don't return calls when you phone and follow up. So my advise would be go with a reliable source that way atleast you know you are getting some worth our of signing up..

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Replies (4)
Connection Kings
Connection Kings's reply17 Mar 2020, 15:12
Official
Hi Natasha. 

Sincerest apologies. I have done some investigation and have found that we received all of your supporting docs back on the 5th March 2020. There was some slight administration with your order and the ISP, but we rectified the situation and you were fully captured on the 9th March 2020
Connection Kings
Connection Kings's reply17 Mar 2020, 15:12
Official
We have also found no Whatsapp correspondence from you enquiring about your order. We only picked up one call-in on the 10th March 2020 whereby our consultant gave you an update. There were no other calls received from you regarding your order.
Connection Kings
Connection Kings's reply17 Mar 2020, 15:12
Official
Our manager phoned you back twice on the 10th March 2020 and the 11th March 2020 respectively to update you and explain the full process to you. 
Connection Kings
Connection Kings's reply17 Mar 2020, 15:12
Official
Please also remember that once we fully process the order, the baton gets handed over to the ISP to install as we are not the Service Provider and are merely the middleman. We will be in contact with your ISP to find out how close you are to getting up and running. I hope this clears everything up.