The SHOCKINGLY BAD service continues

I received a SECOND notification of a week-long break in internet connectivity at my home, within the span of a month! Once again, no alternative solutions were offered, e.g. mobile routers to hire etc., and only problems were provided. As was expected, this business who is meant to function as an "ISP", has not rep**** to my last review which clearly shows the importance they place on customer service. For someone who works remotely this level of service is simply not acceptable & in the technological era we live in it should not be allowed! I know full well that maintenance windows are needed, but two weeks out of the same month??!