THE MOST UN-CUSTOMER CENTRIC COMPANY IN SOUTH AFRICA

Absolute worst ISP out there!! We have been with Connected Space for 2 years, we cancelled the subscription due to moving to a different area. This is where the fun starts... We give them 1 months notice before we move out and return the Router that they provided, we are told that our deposit will be refunded on the 15th of the following month. Needless to say the 15th comes and goes without any refund, we reach out to Connected Space to query the incident. We are told that there has been an issue with regards to an outstanding payment on the account. After a back and fourth to try and get ahold of a manager, we get a call from a woman named Alex. This "Manager" is an absolute disgrace, she had the nerve to laugh about the whole situation and when we mentioned that the contract we signed for this subscription stated that the deposit is for the ROUTER, and that there was nothing stating that it will be deducted if the account is in arrears. Throughout the 2 years with this GOD AWEFUL ISP, we have experienced whole Weekends without any connectivity and you guessed it, we were unable to get ahold of support. There are a multiple things that need to change if this company would like to stay in business for much longer, the first thing being to replace Alex, as I have seen multiple reviews of how unprofessional this person treats her customers.