Terrible payment service

I don't really have a problem with the internet connection itself, and when there is an issue they respond immediately. I do, however, have a massive problem with their accounts department. My line is cut in the middle of the month in Oct or Nov because payment was not found yet payment is always made on the 25th. I then decide to arrange a debit order to avoid this drama, it goes off the first month (Dec), but in Jan the debit order does not run and my line is cut in the middle of the month (18th). I proceed to make payment and send to the team. In Feb the debit order goes off but again my line is disconnected because 'payment was not received'. I send them our thread from the previous month with POP (which btw took me 2/3 hours of back-and-forth emails fighting with them before it got resolved). I decided to cancel the debit order and instead just pay every month and send them POP because with them you obviously need a paper trail or your wifi will just be disconnected. They assured me debit order was cancelled, but you will not believe this, the debit came off again this month with an R100 increase but I was not informed that payment went up and the invoice sent states the amount is the same as previously. Please also note this was AFTER I MANUALLY MADE PAYMENT.

100% Don't recommend. SORT YOUR ACCOUNTS DEPARTMENT OUT!